A r5bet takes its users' privacy seriously. This page clearly explains how we collect, use, store, and protect your personal data, in compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018).
R5bet collects only the data necessary to operate the platform and meet legal obligations. We do not sell your data. We do not share it with third parties without a technical or legal reason. You can access, correct, or delete your data at any time. For full details, read each section below.
This Privacy Policy applies to the platform r5bet, accessible at r5bet.net, which offers Sports Betting and online casino services to users located in Brazil.
For the purposes of the LGPD (Law No. 13.709/2018), r5bet acts as data controller collected on the platform — meaning r5bet determines how and why your data is processed. When we use technology vendors to process data on our behalf (such as payment providers and game providers), those partners act as processors, operating under r5bet's instructions and under contract.
If you have any questions about this Policy or how your data is processed, please contact our team by email at privacidade@r5bet.net or via live chat, available 24 hours a day in Portuguese.
When you create an account on r5bet or use our services, you provide us directly with:
When you access the r5bet platform, we automatically collect technical and usage data:
In certain situations, we may receive data about you from external sources, such as:
R5bet does not intentionally collect sensitive data such as racial or ethnic origin, religious beliefs, political opinions, or health data, except where strictly necessary to comply with legal obligations related to responsible gambling.
R5bet uses the data it collects exclusively for the purposes described below. Data is never used for anything unrelated to operating the platform or fulfilling legal obligations.
| Purpose | Data used | Legal basis (LGPD) |
|---|---|---|
| Account creation and management | Name, CPF, email, phone number, password | Contract performance (Art. 7, V) |
| Identity verification (KYC) | Documents, CPF, date of birth | Legal obligation (Art. 7, II) |
| Processing deposits and withdrawals | Financial data, Pix key, banking details | Contract performance (Art. 7, V) |
| Fraud and money laundering prevention | IP, transaction history, documents | Legal obligation (Art. 7, II) |
| Customer support | Account data, betting history | Contract performance (Art. 7, V) |
| Account communications and promotions | Email, mobile | Consent (Art. 7, I) |
| Platform improvement and usage analysis | Browsing data, analytical cookies | Legitimate interest (Art. 7, IX) |
| Responsible gambling — pattern monitoring | Betting history, access frequency | Legal obligation / legitimate interest |
| Compliance with judicial and regulatory orders | Any data requested by the authority | Legal obligation (Art. 7, II) |
R5bet processes your personal data always on the basis of at least one of the legal grounds set out in Article 7 of the LGPD. The main bases used are:
If you want to know the specific legal basis for any data processing carried out by r5bet that is not listed here, please contact our team. We are fully committed to transparency about how your data is used.
R5bet does not sell, rent, or share your personal data to third parties for commercial purposes. Sharing only occurs in the situations below, with partners operating under contract and confidentiality obligations:
To process deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa), we share only the financial data strictly required with the respective payment processors. These partners have limited access to your data and are prohibited from using it for any other purpose.
For the KYC (Know Your Customer) process, we work with specialized partners in document verification and identity validation. Data sharing is limited to the documents and registration details required for verification.
Providers such as Evolution Gaming, Pragmatic Play, and NetEnt receive only the minimal technical data required to operate the games (such as an anonymous session identifier). These providers do not have access to your full personal data.
R5bet may disclose personal data when required by law, court order, regulatory authority request, or in the context of investigations into financial crime, fraud, or money laundering. Whenever possible and legally permitted, we will notify the user of any such request.
Cloud hosting services, security monitoring, and technical data analysis partners may access aggregated or pseudonymized data for platform operations. None of these partners have access to identifiable personal data without a justified technical need.
R5bet user data is stored on secure servers. Brazilian users' data is stored preferably on infrastructure located in Brazil or in countries that offer an equivalent level of data protection, in accordance with the LGPD's requirements for international transfers (covered in section 11).
R5bet takes the following measures to protect your data:
In the event of a security incident that may affect your personal data, r5bet will notify the National Data Protection Authority (ANPD) and the affected users within the timeframes established by the LGPD, with clear information about what happened, which data was involved, and what measures were taken.
R5bet uses cookies and similar technologies to ensure the platform functions properly, improve the user experience, and meet security requirements. See the types of cookies used below:
| Cookie Type | Purpose | Can it be disabled? |
|---|---|---|
| Essential | Maintaining login sessions, security, and basic account preferences | No — required for the platform to function |
| Functional | Remember language preferences, favorite odds, and display settings | Yes, through your browser settings |
| Analytical | Understand how users interact with the platform in order to improve the experience | Yes, through your browser settings |
| Security | Fraud detection, prevention of unauthorized access, device verification | No — required for account protection |
R5bet does not use third-party behavioral advertising cookies to track you outside the platform. If you disable functional and analytics cookies through your browser or mobile device, some r5bet features may be affected, but basic access will remain available.
To manage cookies on your phone or browser, go to your device's privacy settings. Options vary depending on your browser (Chrome, Safari, Firefox) and operating system (Android, iOS).
The LGPD grants you a set of rights regarding your personal data. r5bet is committed to making it easy to exercise those rights without unnecessary bureaucracy. Here is what you can request:
Request confirmation that r5bet processes your data and obtain a copy of the information we hold about you.
Request the update or correction of incomplete, outdated, or incorrect data in your account.
Request deletion of your data processed on the basis of consent, where there is no legal obligation to retain it.
Receive your data in a structured, machine-readable format for transfer to another service, where applicable.
Object to processing based on legitimate interest when your fundamental rights override r5bet's interest.
Withdraw consent for marketing communications at any time, with no impact on your contracted service.
Request information about which public or private entities have received your data from r5bet.
Request the temporary blocking of data that is unnecessary, excessive, or processed in violation of the LGPD.
To exercise any of these rights, contact us by email at privacidade@r5bet.net with the subject line "LGPD Rights" and your registered CPF number. r5bet will respond within the timeframe established by the LGPD (up to 15 business days for most requests).
Some data cannot be deleted while your account is active or while legal retention obligations exist (such as financial records required by anti-money laundering legislation). In these cases, r5bet will clearly explain why deletion is not possible.
R5bet is a platform exclusively for users aged 18 and over. We do not knowingly collect personal data from minors. Any account identified as belonging to someone under 18 is immediately closed and the data deleted, unless retention is required by law.
If you are responsible for a child or teenager and believe they may have created an account on r5bet, please contact us immediately at privacidade@r5bet.net. We act quickly in these situations.
We also recommend that guardians enable the parental controls available on mobile devices and computers used at home, to prevent minors from accessing Sports Betting and online casino platforms.
R5bet retains your data for as long as necessary for the purposes for which it was collected, in compliance with minimum legal retention periods. See the general timeframes below:
Once the applicable retention periods have expired, data is permanently deleted or irreversibly anonymized.
Some of our technical service providers — such as live casino game providers (Evolution Gaming, Pragmatic Play, NetEnt) and cloud infrastructure services — may be located outside Brazil.
When this occurs, r5bet takes the measures required by the LGPD to ensure your data receives a level of protection equivalent to that in Brazil:
If you would like detailed information about the international data transfers carried out by r5bet, please contact us at privacidade@r5bet.net.
R5bet may update this Privacy Policy periodically to reflect changes in legislation, our services, or our data processing practices.
Any material changes will be communicated at least 7 days in advance via your registered email and a prominent notice on the platform. The date of the last update is always shown at the top of this page.
We recommend visiting this page periodically to stay informed. Continued use of r5bet after a new version of this Policy takes effect constitutes acceptance of the changes.
For any questions related to your privacy or the handling of your personal data by r5bet, please get in touch:
R5bet has appointed a Data Protection Officer (DPO) as required by the LGPD. The DPO serves as the point of contact between r5bet, data subjects, and the National Data Protection Authority (ANPD). Requests to the DPO can be sent to privacidade@r5bet.net with the subject line "DPO — LGPD Request".
If you believe r5bet has processed your data in violation of the LGPD and have not received a satisfactory response through our internal channels, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the Brazilian regulatory authority responsible for enforcing the law.
Before contacting the ANPD, we encourage you to reach out to us directly via live chat or at privacidade@r5bet.net. r5bet's privacy team responds within 2 business days and is committed to resolving any issue promptly and transparently.
Privacy technology, processes, and culture that work in practice
All communication between your mobile device or computer and r5bet's servers is encrypted using the same standard adopted by Brazil's leading banks. No data is transmitted in plain text.
R5bet operates in compliance with Law No. 13,709/2018. We collect only what is necessary, with a clear legal basis for each processing activity, and you may exercise your rights as a data subject at any time.
Credit card and sensitive banking information is tokenized — r5bet never stores your card number in plain text. Pix and TED transactions use unique, temporary keys.
R5bet does not sell, rent, or share your personal data with advertisers or any third party for commercial purposes. Your data exists solely to operate the platform — full stop.
Access, correct, export, or request deletion of your data at any time via our privacy email or Portuguese-language chat. No red tape, no complicated forms, no indefinite waiting.
R5bet's infrastructure undergoes penetration testing and security audits conducted by specialized external firms, ensuring defenses are always up to date against emerging threats.
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